At Shelf Rise, we value your trust and satisfaction. This Refund & Cancellation Policy explains the conditions under which refunds or cancellations may be requested for our paid membership plans and digital services.
Please read this policy carefully before subscribing to our services.
Overview
Our platform provides instant access to digital content (books, summaries, and resources) after successful payment and registration.
Because our services involve immediate digital delivery, refunds are generally not available once a user gains access to premium content.
Non-Refundable Payments
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All membership fees and subscription payments are non-refundable, whether paid monthly, quarterly, or annually.
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Once payment is processed and your account is activated, no refunds will be issued for any reason other than exceptional technical failure.
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Users are advised to review all membership details before completing payment.
Exceptions — When a Refund May Be Considered
Refunds will only be issued under the following rare circumstances:
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The payment was made accidentally or duplicated.
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The user did not receive account activation within 7 days of verified payment.
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A technical issue from our side prevented access to the purchased content.
In such cases, users must contact our support team with valid proof (e.g., transaction screenshot or email confirmation).
How to Request a Refund
To request a refund:
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Email us at (shelfriseofficial@gmail.com) with the subject line “Refund Request”.
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Include your full name, registered email, transaction ID, and a brief explanation.
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Once reviewed, you will be notified of the decision within 5–7 business days.
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Approved refunds (if any) will be processed using the same payment method originally used
Cancellations
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Users can cancel their membership anytime by visiting the My Account section.
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Cancellation stops future renewals but does not refund past payments.
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After cancellation, access to premium content remains active until the end of the billing period.
Payment Verification and Delays
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Since we use manual payment methods (Easypaisa or JazzCash), activation may take up to 24–48 hours after payment proof submission.
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If your payment was verified but the account wasn’t activated, please contact us with your transaction proof.
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No refund is issued if activation delay occurred due to incomplete or incorrect payment proof.
Changes to This Policy
We reserve the right to update or modify this Refund & Cancellation Policy at any time.
Any changes will be published on this page with the new effective date.
Continued use of our website after such updates means you agree to the revised terms.
Contact Us
If you have any questions about this Refund & Cancellation Policy or your membership, please contact us at:
[contactshelfrise@gmail.com]
[https://shelfrise.com/contact]